Privacy policy & terms

1. About Acero Padel AB

The company is based in Stockholm. Our postal address is:

Acero Padel AB(559312-7664) Arkens väg 1 136 37 Handen, Sweden

If you would like to get in touch with us, please send an email to hola@aceropadel.se with your request and contact details and we will get back to you shortly.

2. Order

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details of the products, price, billing and delivery address.

If there is an error in the order confirmation, please contact us immediately by email at hola@aceropadel.se.

3. Delivery

Our normal delivery times are 1-3 days. NOTE! Orders placed on public holidays are sent at the earliest on the following Monday.

If there are any delays in delivery (without us having notified you of a longer delivery time), please contact us at the email address: hola@aceropadel.se.

4. Prices

All prices on the website are quoted in the selected currency and all prices include 25% VAT.

We reserve the right to adjust the price due to price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

You have the right to cancel your purchase within 60 days from the date of your order.  

5.1 When exercising your right of withdrawal:

You must notify us of your change of mind. The message should be sent to us at hola@aceropadel.se. Your message should clearly state your name, address, email address, the order number and the goods to be returned.

You should return the products to us immediately and at the latest within 60 days of the withdrawal notice.

You are responsible for the return shipping, delivery and condition of the products upon return, so the products should be sent well packaged and in their original packaging.

We reserve the right to deduct from the reimbursement amount a sum corresponding to the decrease in value compared to the original value of the product in case of a used or damaged product.

5.2 The right of withdrawal does not apply to

Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.

Custom-made product, which has been specifically tailored for you or has a clear personal touch according to your wishes.

Services that have been completed and where you have explicitly agreed to start the service without a right of withdrawal.

For more on the statutory right of withdrawal, see here.

6. Complaints and grievances

We inspect all products before sending them to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect has been detected.

6.1 What is the procedure for making a complaint?

Any faults and defects should always be reported to us at hola@aceropadel.se stating your name, address, email address, order number and a description of the fault.

If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay for return shipping in case of valid complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. For complaints, we follow the guidelines of the General Complaints Board, see arn.se.

7. Limitation of liability

We are not responsible for any indirect damage that may occur due to the product.

We do not accept any responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor disputes, fire, war, government decisions, reduced or no delivery from the supplier.

Furthermore, no responsibility is taken for any changes to the products/product characteristics changed by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about cookies

Under the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Agency's website.

10. Personal data

By shopping at Acero Padel AB, you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis.

Acero Padel AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

To manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the contract with you. Marketing, promotions and similar mailings are carried out with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment service provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also stored with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna.

10.4.2 Shipping companies

In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we work with are: DHL and UPS.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use Shopify Emails to send out newsletters.

10.5 Right of access

You have the right to obtain extracts of all the information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right of rectification

You have the right to ask us to update inaccurate information or complete information that is incomplete.

10.7 The right to be forgotten

You can ask for your data to be deleted at any time. There are few exceptions to the right to erasure, such as if it must be retained in order to comply with a legal obligation (e.g. under the Accounting Act).

10.8 Data protection officer

Acero Padel AB is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords. We use a Canadian platform, Shopify, which is operated by Shopify Inc based in Ottawa, Ontario, Canada.

11. Amendments to the General Conditions

We reserve the right to make changes to the conditions at any time. Amendments to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to be accepted when you place an order or visit the website.

12. Dispute and choice of law

If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.

In the event of a dispute, we follow decisions from ARN or an equivalent dispute resolution body.

Any dispute regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.